An assistant that sounds like your team.
Atlas drafts replies from your knowledge base, in the tone your team already uses. It cites what it pulled from, asks when it isn’t sure, and gets better the more your staff use it. Available on Pro and Enterprise.
Most ticket bots wait for a human.
Atlas already drafted the reply.
By the time your staff open the ticket, the answer is sitting there waiting - cited, written in your tone, and ready to send or correct.
Three principles, every reply.
- 01
Reads your sources first
Atlas pulls from knowledge base entries, prior tickets, and pinned answers you trust - then cites them inline so any draft can be audited.
- 02
Matches your tone
Pick a response style - concise, balanced, or helpful - and Atlas writes every reply that way. It reads like a teammate, not a chatbot.
- 03
Knows when it doesn’t know
A confidence score per draft. Below your threshold, Atlas hands the ticket to staff with the conversation, the AI attempt, and the user’s history already attached.
Plenty of AI to go around.
Each paid plan with AI gets a fresh monthly allocation. Run out? Top up tokens any time, or upgrade to the next tier.
Per month. Roughly thousands of AI-drafted replies and knowledge-base lookups.
Per month. For larger communities where Atlas handles a lot more of the volume.
Corrections compound.
Three ways your team makes Atlas sharper, without scheduling a thing.
Drop in your docs site, FAQ page, or terms. Atlas reads the content and starts citing it within minutes.
Edit before sending - that correction feeds straight into the next reply on the same topic.
Set a priority on a knowledge-base source you trust and Atlas weighs it higher when it’s deciding which entry to cite.
Offri alla tua community il supporto che merita.
Inizia gratis. Senza carta di credito. Configura un bot, puntalo sul tuo server e sarai online in meno di cinque minuti.