Bot Guidelines

TicketCord Bot Guidelines

Guidelines for using TicketCord bots responsibly and effectively

Usage Guidelines

These guidelines ensure proper usage of TicketCord bots while maintaining compliance with Discord's Terms of Service and community standards. Following these guidelines helps create a positive experience for all users.

Acceptable Use

TicketCord bots should be used for their intended purpose of managing support tickets and community assistance:

  • Use the bot for managing support tickets and customer assistance
  • Configure appropriate staff roles and permissions for your server
  • Keep your bot token secure and never share it publicly
  • Regularly review and update ticket categories and settings
  • Provide clear instructions to community members on creating tickets
  • Respond to tickets in a timely and professional manner
  • Use analytics features to monitor and improve support processes
  • Maintain appropriate server rules regarding ticket usage

Prohibited Activities

The following activities are strictly prohibited and may result in account suspension:

  • Using the bot to spam, harass, or abuse other users
  • Creating excessive numbers of test or fake tickets
  • Sharing sensitive user information from tickets publicly
  • Attempting to reverse engineer or compromise bot systems
  • Modifying bot functionality through unauthorized means
  • Using bots for commercial purposes beyond server support (Free plan)
  • Violating Discord's Terms of Service through bot usage
  • Circumventing rate limits or security measures

Discord ToS Compliance

TicketCord bots are designed to comply with Discord's Terms of Service and Community Guidelines. Users are responsible for ensuring their bot usage adheres to Discord's requirements:

  • Respect Discord's rate limits and API guidelines
  • Do not use the bot to violate Discord's Community Guidelines
  • Ensure all ticket content complies with Discord's content policies
  • Report any bot malfunctions or policy violations to our support team
  • Maintain appropriate server settings and moderation practices

For full Discord Terms of Service, visit: discord.com/terms

Security & Privacy

Data Protection

  • All bot tokens are encrypted using AES-256-CBC encryption
  • Ticket data is stored securely with GDPR compliance
  • User data is only processed for legitimate support purposes
  • We never access or read your ticket content without explicit permission
  • Data retention policies align with legal requirements and user preferences

User Responsibilities

  • Keep your Discord server secure with appropriate permissions
  • Regularly audit staff access to ticket channels
  • Implement appropriate server rules regarding ticket usage
  • Report security incidents or data breaches immediately

Best Practices

Ticket Management

  • Create clear, descriptive ticket category names
  • Set up appropriate auto-responses for common issues
  • Use ticket priorities to ensure urgent issues are addressed first
  • Implement ticket closing procedures with user feedback collection
  • Regularly archive old tickets to maintain organization

Staff Training

  • Train staff on proper ticket handling procedures
  • Establish response time expectations and guidelines
  • Create documentation for common support scenarios
  • Use ticket transcripts for quality assurance and training

Violations & Enforcement

Violations of these guidelines may result in:

  • Warning and requirement for corrective action
  • Temporary suspension of bot services
  • Permanent termination of bot access
  • Reporting to Discord for Terms of Service violations

We strive to work with users to resolve issues whenever possible. Contact our support team if you have questions about these guidelines.

Questions & Support

If you have questions about these guidelines or need clarification on any policies:

Email: [email protected]

Help Center: Visit our Help Center

Contact Page: Direct Contact Form

Last updated: April 15, 2026