DM to Ticket
Users simply DM the bot to open a support ticket. No need to find channels or click buttons.
Users message your bot directly for private support. Staff manage everything from a central inbox, no public channels needed.
Users simply DM the bot to open a support ticket. No need to find channels or click buttons.
Conversations happen in DMs so sensitive issues stay private between the user and your staff.
All modmail conversations appear in a staff channel where your team can respond and collaborate.
Modmail tickets support transcripts, auto-close, claims, transfers, and all the same features as channel tickets.
A member DMs your bot with their question or issue. The bot creates a ticket thread automatically.
Your staff sees the message in a dedicated channel and replies. The response is forwarded to the user's DMs.
When resolved, close the ticket. A full transcript is saved and the user is notified.
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