Dropdown Menus
Let users select ticket categories, priority levels, or issue types from predefined dropdown options.
Create custom intake forms with dropdown menus, text fields, and multi-step modals. Collect the right information before a ticket is created - reducing back-and-forth and speeding up resolution.
Let users select ticket categories, priority levels, or issue types from predefined dropdown options.
Short text and paragraph fields for collecting descriptions, order numbers, usernames, or any custom data.
Chain multiple modals together for complex intake flows. Guide users through structured information gathering.
Show different fields based on previous answers. Route tickets automatically based on form responses.
Use the web dashboard to create forms with dropdowns, text fields, and buttons. Preview in real-time.
Link forms to ticket panels or buttons. When a user clicks to open a ticket, the form appears first.
Form responses are saved with the ticket and can be used for automatic routing, priority detection, and staff assignment.
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