TicketCordTicketCord

What we shipped, when.

The most recent TicketCord releases - what changed, why it matters, and what to expect next time you log in.

July 17, 2026

v2.68.0

Feature

AI & Knowledge Base

New
  • Autonomous learning now merges overlapping knowledge instead of piling up near-duplicate Q&As: exact repeats refresh the existing entry, extra staff detail is folded into the answer it belongs to, and outdated facts (like old pricing) are replaced when staff share newer information in tickets.
  • Automatic updates only ever touch entries the AI learned on its own. Anything staff created, approved, or edited becomes a review proposal instead, and every automatic update posts a notification with an Undo button that restores the previous answer.
  • New Ticket Learning settings let you toggle smart merge & dedup, control automatic updates and their daily limit, and enable periodic consolidation that merges existing duplicate Q&As on a weekly, biweekly, or monthly schedule.
  • The Q&A page now shows which entries were updated by learning, including a revision history, and highlights pending update proposals with the proposed answer.

Tickets

Improved
  • Ticket close notices now show who closed the ticket without pinging them, and close/delete status messages take up less space.

July 15, 2026

v2.67.3

Feature

Knowledge Base

Improved
  • Q&A search now matches every keyword anywhere in an entry ("refund policy" finds "our policy on refunds") and also searches staff-edited wording instead of only the original text.
  • The Q&A page and its AI assistant search large knowledge bases faster and surface relevant entries more reliably.

Knowledge Base Assistant

New
  • New AI assistant on the knowledge base Q&A page: describe what you're looking for in plain language and it filters your entries, spots stale or duplicate knowledge, and proposes cleanups: nothing is deleted until you review and confirm.

AI & Knowledge Base

Fixed
  • Fixed AI support replies that could include the AI’s internal reasoning text alongside the actual answer, sometimes split across several messages.

Tickets

Fixed
  • Sending a transcript from the ticket viewer now works for open and closed tickets, with clear guidance when the ticket was deleted or a required Discord channel is unavailable.
  • Video and audio attachments on the ticket detail page now play reliably - previously playback stopped working once the page had been open for about 30 seconds.
  • Video controls, links, and buttons in the ticket timeline now respond to clicks - in some browsers they were visible but could not be clicked.

Onboarding

New
  • Finish onboarding without leaving the dashboard: pick a channel on the final step and TicketCord posts your ticket panel there for you - no /embed command required.
  • The AI setup assistant now also suggests the best channel for your ticket panel, shows its progress in a clearer status card, and hands over to manual setup automatically if it takes too long.
  • The configuration step now picks up newly created roles and channels automatically, so you no longer need to refresh after editing your server.
  • Policy notices, changelog popups, tips, and update banners no longer interrupt onboarding - and first-time users no longer see the what's-new popup for releases that shipped before they signed up.
  • AI setup suggestions now recover from brief connection hiccups on their own, instead of permanently switching the configuration step to manual setup.

Dashboard

Improved
  • Dashboard pages now share one consistent visual language: unified text sizes, status badges, and buttons across every screen.
  • Server icons in ticket lists, escalations, and the servers page are now circular, matching how Discord displays them.
  • Loading indicators across the dashboard were replaced with smooth skeleton placeholders that respect reduced-motion settings.
  • Fixed a few panels and notices that could show a transparent background instead of their intended tint.

Design & Accessibility

Improved
  • Improved dark mode readability: secondary text, error messages, and chart colors now have stronger contrast that meets modern accessibility guidelines.
  • Buttons give subtle press feedback and animated numbers no longer shift the layout while updating.

July 14, 2026

v2.65.0

Feature

Onboarding

New
  • Onboarding now uses AI to preselect likely staff roles, ticket categories, transcript channels, and log channels from your Discord server, while keeping every choice editable before setup finishes.
  • The onboarding skip confirmation no longer requires a five-second wait.

July 13, 2026

v2.64.3

Improvement

Onboarding

Fixed
  • Onboarding is now fully translated in every supported dashboard language.
  • Setup choices are restored after refreshing without saving bot tokens or client secrets in the browser.
  • Phone onboarding now has clearer Discord guidance, more reliable dropdowns and scrolling, mobile-friendly navigation, and no update notifications covering its controls.

July 12, 2026

v2.64.2

Improvement

Billing & Usage

Fixed
  • AI token allowances now reset on your subscription renewal day instead of the 1st of each month, so your monthly quota always lines up with your billing cycle: annual plans refill on the same day every month.
  • The usage dashboard now shows the exact date your tokens reset.

Embeds

Fixed
  • Embed fields marked as inline now display side by side in Discord as intended, including previously saved embeds.

Dashboard

Fixed
  • Newer 20-digit Discord IDs are now accepted everywhere the dashboard validates users, servers, channels, and roles.

July 11, 2026

v2.64.0

Feature

Knowledge Base

Improved
  • Knowledge Base answers now stay more focused and consistent, with improved context handling and lower token usage for long tickets.
  • Autonomous Ticket Learning is now enabled by default when a server configures a new Knowledge Base, while existing opt-outs remain unchanged.

AI Assistant

New
  • The AI design assistant from the embed editor is now available for ticket welcome messages and the business hours off-hours message: describe what you want and watch the message build live.

Business Hours

New
  • The off-hours message now supports the modern container layout with custom accent colors, multiple sections, and a {nextOpenTime} variable showing your next opening time in each reader's local timezone.

Welcome Messages

Improved
  • New welcome message configurations now start in the modern container format, with one-click conversion for existing classic embeds.

July 8, 2026

v2.63.0

Feature

ModMail

New
  • Staff can now schedule ModMail tickets to close later, with the pending close automatically cancelled when the customer or staff replies.

July 8, 2026

v2.62.0

Feature

ModMail

New
  • Staff can now inspect ModMail evidence from the ticket channel, including linked DM and staff-channel message IDs, attachment URLs, and an opt-in evidence transcript export.

July 8, 2026

v2.61.2

Improvement

Embeds

Improved
  • The embed assistant can now use your server's custom emojis, and long assistant chats stay scrollable in the side-by-side editor layout.

July 7, 2026

v2.61.1

Improvement

Embeds

Improved
  • The embed assistant now knows your server structure: ask it to mention a channel or ping a role and it uses the real one, and mentions in the editor preview now show actual channel and role names.

ModMail

Improved
  • ModMail staff state cards now group waiting status, activity, reminders, and controls into clearer sections, and the card is pinned automatically in the ticket channel.

133 older releases archived

We only keep the last 10 releases on this page to keep it readable. Older entries pre-date our current product direction and aren’t publicly retained.