Product Updates

TicketCord Changelog

Track the latest features, improvements, and bug fixes for TicketCord

Showing 5 of 100 updates

v2.51.0

2026-04-12

Feature Update

AI & Knowledge Base

•Improved autonomous ticket learning — smarter scoring means higher quality Q&A entries are auto-approved while low-quality ones go to staff review
•Pending Q&A entries now appear in the logs channel with Approve, Edit, and Reject buttons
•Existing pending entries are re-evaluated once on first startup with the improved scoring and promoted if they meet the quality bar

v2.50.2

2026-04-11

Improvements

Tickets

•The "Rate Your Experience" feedback message now greets you by your display name instead of your raw Discord username

Dashboard

•Dashboard staff users no longer see "Bot not found" errors when navigating between pages — previously, users with staff role access would get console errors on every page load

v2.50.1

2026-04-10

Improvements

AI & Knowledge Base

•Fixed an issue where the AI could send duplicate answers to the same question when a follow-up message was sent while a response was still being generated

v2.50.0

2026-04-09

Feature Update

AI & Knowledge Base

•New "Purge Pending" button in the Q&A tab lets you clear all pending entries at once — perfect for starting fresh after enabling Autonomous Ticket Learning

v2.49.3

2026-04-09

Improvements

ModMail

•Staff members who open a modmail ticket by DMing the bot can now reply from the ticket channel — previously their messages were silently ignored