Cookie Policy

TicketCord Cookie Policy

How we use cookies and similar technologies on our website

About This Policy

This Cookie Policy explains how TicketCord uses cookies and similar tracking technologies. We believe in transparency and want you to understand exactly what data we collect and why. By default, only essential cookies are enabled until you provide explicit consent.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, making your next visit easier and more useful.

We use cookies to provide essential functionality, improve user experience, and analyze how our service is used. You have full control over which cookies you allow.

Cookie Categories We Use

Always ActiveEssential Cookies

These cookies are necessary for the website to function and cannot be disabled in our systems.

Authentication: NextAuth session cookies (next-auth.session-token) for secure login and user authentication
Security: CSRF protection tokens and session management cookies to prevent unauthorized access
Error Monitoring: Sentry cookies for error logging and system stability monitoring
Consent Management: Cookie preference storage (ticketcord_cookie_consent) to remember your cookie choices

Duration: Session cookies (deleted when you close your browser) or up to 30 days

Optional - Not Currently UsedAnalytics Cookies

Help us understand how visitors interact with our website to improve user experience. These cookies require your explicit consent.

Status: Analytics cookies are not currently in use
Future Use: If we enable analytics in the future, this policy will be updated with specific details

Duration: Will be documented when analytics is enabled

Default Behavior (GDPR Compliant)

We respect your privacy with an opt-in approach:

If you haven't made a choice yet: Only essential cookies are active
Analytics cookies: Disabled by default, require your explicit consent
No automatic acceptance: Ignoring the banner does NOT mean you accept all cookies

This approach ensures compliance with GDPR, CCPA, and other privacy regulations worldwide.

Managing Your Cookie Preferences

You have full control over cookies on our website:

Cookie Banner: When you first visit our site, you'll see a cookie consent banner where you can:

Accept all cookies (essential + analytics)
Accept only essential cookies
Manage preferences to choose specific categories

Reset Preferences: To change your cookie settings after making a choice, clear your browser cookies for ticketcord.net and revisit our site to see the banner again.

Browser Settings: You can also control cookies through your browser settings:

Chrome: Settings → Privacy and security → Cookies
Firefox: Preferences → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Edge: Settings → Cookies and site permissions

Note: Blocking essential cookies may prevent certain features from working, such as logging in or managing your bot configurations.

Third-Party Services

We use the following third-party services that may set cookies:

Sentry (Error Monitoring): Error tracking for system stability. Only collects technical error data, not personal information. Sentry Privacy Policy

We carefully vet all third-party services to ensure they meet our privacy standards and comply with GDPR requirements.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. When we make material changes:

You'll see the updated "Last Modified" date below
We may ask you to review and re-consent to cookies if categories change
Major changes will be communicated via email or website notifications

We recommend reviewing this policy periodically to stay informed about how we use cookies.

Questions About Cookies?

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: [email protected]

Last updated: October 7, 2025