Development Roadmap

Programmatic access to manage tickets and integrate with external systems

Ongoing UI redesign across all pages and minimizing downtimes between updates

Embeddable website widget that connects to Discord tickets - customers chat on your site, you respond via Discord

Train your AI from past Discord messages and conversations using the /train command

Restrict which staff roles can access tickets created from specific buttons or dropdowns

Multi-page crawler with auto-detection, browser session pooling, and improved vector search

Automatically assign a role to users when they create a ticket, and remove it when the ticket closes. Useful for whitelisting ticket creators from automod.

AI-powered ticket volume predictions displayed directly on analytics graphs

Train your AI assistant with custom FAQs and responses via Knowledge Base

Real-time notifications for 23 ticket events with Zapier, Slack, Jira integration

Save and reuse common responses with autocomplete and variable support

Direct Discord DM support with instant private assistance

Improved dashboard loading speeds and performance

Complete command suite including setup, config, stats, and management

Track all configuration changes and actions

Send transcript and closure notifications via DM

Customize bot activity status and footer branding

Reopen closed tickets for continued support

Rename ticket channels with custom formats

Create tickets as Discord threads for better organization

Set max open/total tickets per user to prevent abuse

Assign multiple staff roles with role-based permissions

Allow/block specific users or roles from creating tickets

Organize tickets across multiple Discord categories

Configure operating hours with timezone support

Manage on-call staff rotation and availability schedules

Add private staff-only notes to tickets

Staff can claim and transfer ticket ownership

Post-ticket feedback with ratings and custom questions

Advanced search with filters, tags, and full-text search

Automatic HTML transcript generation for ticket history

Visual embed builder with live preview

Automated ticket lifecycle with customizable timers

Automatic ticket translation for multi-language support

Track response times, resolution rates, and staff activity

Multi-stage approval system for escalations and refunds

Manage up to 6 Discord bots from one centralized dashboard

Service level agreement tracking and breach notifications

Comprehensive token tracking with automatic resets

Real-time analytics with custom reports and data export

AI-powered duplicate ticket detection and prevention

AI-powered sentiment detection for customer satisfaction

Automatic ticket priority classification using AI

Automatically route tickets to appropriate categories using AI

Vector database integration and AI-powered answer suggestions

Advanced AI with text and vision capabilities

AI-powered ticket analytics with function calling and real-time insights

Visual editor for building ticket panels with sections, media galleries, containers, and enhanced button actions

Customize ticket channel names with variables like {category}, {ticketNumber}, {user}, {subject}

Multi-language support for the TicketCord dashboard and website