Track the latest features, improvements, and bug fixes for TicketCord
Showing 5 of 92 updates
v2.48.12
2026-04-02
v2.48.12
2026-04-02
Improvements
AI & Knowledge Base
•Editing then quickly deleting a message in a Knowledge Base channel no longer leaves stale content in the AI search index
v2.48.11
2026-04-02
v2.48.11
2026-04-02
Improvements
Welcome Messages
•The Classic Embed welcome message editor now shows all available variables — previously variables were only listed in the Components v2 editor
v2.48.10
2026-04-02
v2.48.10
2026-04-02
Improvements
ModMail
•Human assistance escalation no longer triggers in ModMail tickets when Knowledge Base is disabled — previously, forwarded messages could falsely trigger escalation alerts for staff
v2.48.9
2026-04-01
v2.48.9
2026-04-01
Improvements
Tickets
•Adding a user to a ticket now shows specific error messages (missing permissions, deleted channel, bot removed) instead of a generic failure message
•Closing or reopening a ticket that was already handled by another staff member no longer shows an error — the action quietly succeeds instead
v2.48.7
2026-04-01
v2.48.7
2026-04-01
Improvements
AI & Token Usage
•Token usage analytics now align with your billing cycle instead of calendar months — usage graphs, feature breakdowns, projections, and remaining-days calculations all reflect your actual billing period
Notifications
•Discord rate-limited notifications now wait the exact time Discord requests instead of using a fixed backoff — reducing unnecessary delays and wasted retry attempts