Help center
Security & billing
How we handle your data, how plan changes work, and the answers we get asked most often about both.
Change your plan or cancel
Plan changes, prorated billing, and the EU withdrawal waiver explained.
How bot tokens are stored
Encryption at rest, where keys live, and what staff can and cannot see.
Request your data export
How to get a full export of tickets, transcripts, and configuration for your account.
Delete your account
What gets deleted, what gets kept (and why), and how to back up first if you need to.