Delete your account

Back things up first

Deletion is permanent - there’s no recovery window. Before you ask us to delete, download whatever you might need:

• The request-based JSON export for your profile, bots, and guild list.
• Ticket transcripts you want to keep - export them from the dashboard or ask us to bundle them.
• Any embed or configuration you might want to reuse later.

How to request deletion

Account deletion isn’t self-serve today. Email [email protected] from the address on your account. Say which TicketCord account you want closed, and confirm in a sentence that you understand the deletion is permanent. We process requests within two business days and email you when it’s done.

What gets deleted

• Your account profile, plan, and login data.
• Every custom bot you own.
• Every server configuration you own - embeds, knowledge base, settings.
• Tickets and transcripts tied to those servers.
• Sessions are revoked immediately, so any active dashboard tab signs you out.

What we keep, and why

• Billing records.We’re required to keep these for tax and accounting reasons. They’re not used for anything else.
• Operational audit logs. Retained for security and incident response, and purged automatically on a fixed schedule.
• Backups.Rotated on a normal schedule - a backup taken before your deletion request ages out the same way every other backup does. We don’t restore your account from a backup once it’s deleted, even if asked.

Just want to take a break?

If the reason is “I don’t want to pay this month”, downgrade to the free tier instead - same email address, same bots, no charges, your config stays. Change your plan or cancel walks through it.