Create your first bot
TicketCord runs your own Discord application - your bot’s name, avatar, and handle stay yours. Here’s how to make one and hand the token over safely.
Why a custom bot
TicketCord doesn’t use one shared bot for every customer. Each workspace runs its own Discord application, so the bot in your server carries your branding, not ours. You stay in control of the token, and you can rotate it at any time.
Generate a Discord application
- Open the Discord Developer Portal.
- Click New Application. Give it the name and avatar you want users to see.
- Open the Bot tab on the left rail.
- Click Reset Tokenand copy the value Discord shows you. It’s only visible once - keep the tab open until you’ve pasted it into TicketCord.
Paste the token into TicketCord
In the dashboard, open Bots > Add botand paste the token. We validate that it matches Discord’s standard token shape before saving - a typo gets caught at the form, not at runtime.
What happens to the token after that
It’s encrypted before it’s written to storage. Nobody can read it back - not you in the dashboard, not our staff. The bot uses it to sign into Discord and that’s the only thing it’s ever used for. If you want the full story, see How bot tokens are stored.
Rotating or replacing a token
If you ever leak a token, click Reset Token in the Discord Developer Portal, then paste the new token into TicketCord. The old bot session is killed automatically by Discord; TicketCord picks up the new one on the next gateway connection.
Next up
With the bot saved, you’re ready to invite it to your server.