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Workflows
How tickets actually move through TicketCord - routing rules, handoffs, internal notes, and the dashboard inbox.
Reply from the dashboard inbox
Walk through opening, claiming, and resolving a ticket from the web.
Set up auto-routing by topic
Send refund tickets to one team, bug reports to another.
Confidence-based handoff rules
Decide when Atlas hands a ticket to staff based on its own confidence score.
Internal notes
Leave private context on a ticket that staff can read but customers never see.