Help center
Configuration
Tune TicketCord to your team. Categories, panels, embeds, knowledge base, business hours, and analytics.
Customize the embed designer
Brand colors, custom buttons, dropdowns, modals - everything you can configure on a ticket panel.
Train Atlas on your knowledge base
Upload docs or paste URLs to teach the AI your tone and facts.
Set business hours and SLAs
When Atlas should offer follow-ups instead of replying, and how to track SLA breaches.
Welcome messages and canned responses
Pre-written replies your staff (and Atlas) can drop in with a slash command.
Set up analytics dashboards
Volume, resolution time, sentiment, staff workload - pick what your team cares about.