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Atlas AI

Set up Atlas AI answers: knowledge-base sources, source citations, and autonomous learning from resolved tickets.

Train Atlas on your knowledge base

Atlas drafts answers using whatever you teach it. Here’s how to get the most out of that - what to upload, what to skip, and how to keep it sharp over time.

Source citations for AI answers

Atlas can attach source links to its answers so members see exactly which approved knowledge-base material an answer came from.

Autonomous learning from resolved tickets

When learning is enabled, Atlas extracts Q&A from eligible resolved tickets, auto-approves high-confidence answers, and queues uncertain ones for staff review.