How we handle your data - and what we never do with it.
A plain-language page about your community tickets, your bot token, and where it all lives. No badges we have not earned. No promises we cannot keep.
- Keep your data in the EU, full stop.
- Encrypt your bot tokens and secrets.
- Delete what you ask us to delete.
- Tell you when something we can fix has gone wrong.
- Sell your data. Not to anyone. Not ever.
- Share it with advertisers or data brokers.
- Use your tickets to train public AI models.
- Read your tickets out of curiosity, only when you ask for help.
In the EU, on managed infrastructure, locked at rest.
Your tickets, transcripts, and knowledge base entries live on European servers. Bot tokens and other secrets are encrypted before they touch the database. Backups stay in the EU on a normal rotation, and we keep a small audit log of who did what in the dashboard so we can answer questions if something looks odd.
A note on access: a small set of named staff can look at your data when you ask us to help with a specific problem. Otherwise, we leave it alone.
Things we will always answer, no friction.
Email [email protected] with any of these, and we will get back to you within two business days.
A copy of your data
Tickets, transcripts, and knowledge base entries exported in a format you can read. We aim for a couple of business days.
Delete everything
Close your account and we remove your data from production. Backups age out on a normal rotation.
What we store about you
A plain-language list of what we keep, why, and for how long. No legalese, no surprises.
Sign legal terms
On Enterprise, we can work out custom data-handling terms with your legal team. Just write to us.
The AI models that help draft replies.
When TicketCord drafts a reply, the message goes to one of the AI providers below to be answered. The providers have written commitments not to keep your data or train on it. Nobody else sees ticket content.
Want the full list of services we use under the hood? Read the privacy policy.
Got a question we have not answered?
Write to us. Real humans read every message, usually back within a day.
Give your community the support they deserve.
Free to start. No credit card. Set up a bot, point it at your server, and you’re live in under five minutes.