Guide

How to Make Tickets in Discord

A complete guide to creating a Discord ticket system with buttons, forms, and private channels. Set up a professional support system in under 5 minutes - no coding required.

Tickets are the standard way to handle support in Discord. Instead of messy public channels, a ticket system creates a private channel for each request - only the member and your staff can see it. This keeps conversations organized, private, and easy to track.

The easiest way to make tickets in Discord is with a ticket bot. You create a panel (an embed with a button), post it in a channel, and members click the button to open a ticket. Here's how to set it up with TicketCord.

Step by Step

How to Make Tickets

1

Create a Discord Bot

Go to the Discord Developer Portal and create a new application. This becomes your ticket bot. Go to the Bot tab, click 'Reset Token', and copy the token. Enable the 'Message Content Intent' under Privileged Gateway Intents.

2

Connect to TicketCord

Sign in to ticketcord.net with your Discord account. Click 'Add Bot' and paste your bot token. TicketCord verifies the token and connects to your bot - it handles all hosting and uptime for you.

3

Invite the Bot to Your Server

TicketCord generates an invite link for your bot. Click it, select your server, and grant the required permissions (Manage Channels, Send Messages, Embed Links). The bot appears in your member list.

4

Design a Ticket Panel

In the TicketCord dashboard, use the embed designer to create a ticket panel - a message with a button that members click to open a ticket. Customize the text, colors, button label, and attach a form to collect info upfront.

5

Configure Ticket Settings

Set up ticket categories, staff roles, auto-close rules, and notification preferences. You can create multiple ticket types (support, applications, reports) each with their own settings and forms.

6

Post the Panel and Go Live

Send the ticket panel to any channel in your server. Members click the button, fill out the form (if you added one), and a private ticket channel is created. Staff get notified and can start helping.

FAQ

Common Questions

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