# AI support for Discord

> A dedicated Discord ticket bot with knowledge-base-grounded AI drafting and human handoff in Discord or the web inbox.

## Grounded drafts, in your tone.

Atlas drafts in your configured tone using conversation context and approved knowledge-base material. Staff can review and correct the result.

- Optional source links for grounded answers
- Confidence controls can route uncertainty to staff
- Ticket-derived Q&A can be reviewed and corrected

## Resolved tickets can teach Atlas.

When learning is enabled, Atlas can extract Q&A from eligible resolved support threads, auto-approve high-confidence answers, and send uncertain ones to staff review before they become searchable.

- Learns from resolved support threads
- Auto-approves high-confidence Q&A
- Review, edit, reject, or undo from Discord

## Discord, dashboard - same ticket.

Staff can answer inside Discord like always, or use the dashboard for a focused inbox view with notes, attachments, and ticket history.

- Inbox view across every server
- Staff pings on escalation in Discord
- Configurable closed-ticket retention

## Machine-readable resources

- [Canonical HTML](https://ticketcord.net)
- [TicketCord llms.txt](https://ticketcord.net/llms.txt)
- [AI page index](https://ticketcord.net/api/ai/pages)