# Source citations for AI answers

> Atlas can attach source links to its answers so members see exactly which approved knowledge-base material an answer came from.

## What source citations are

When Atlas answers from your knowledge base, it can attach **source links** to the reply - small references pointing at the approved material the answer was drawn from. Members can follow the link to read the original doc, and your staff can see at a glance why Atlas said what it said.

## Why grounded answers matter

An answer with a visible source is easy to trust and easy to correct. If a citation points at an outdated page, you fix the page - and every future answer built on it improves too. Citations also make it obvious when Atlas is drawing on your approved content rather than general knowledge.

## Turning citations on

1. Open the dashboard and go to **Configuration > AI > Knowledge base** for the server you want to change.
2. Enable source links in the answer settings. The setting is per server, so communities with different tones can make different choices.
3. Save - new Atlas answers from knowledge-base material will include their sources.

## What members see

Citations render as a compact reference under the answer - enough to verify, not enough to clutter the conversation. Answers that come purely from conversation context (with no knowledge-base match) simply have no citation to show.

Citations pair naturally with [knowledge-base sources](https://ticketcord.net/help/ai/knowledge-base) and with [confidence-based handoff](https://ticketcord.net/help/workflows/confidence-handoff): well-sourced answers ship, uncertain ones go to a human.

## Machine-readable resources

- [Canonical HTML](https://ticketcord.net/help/ai/source-citations)
- [TicketCord llms.txt](https://ticketcord.net/llms.txt)
- [AI page index](https://ticketcord.net/api/ai/pages)